We are parents looong before we’re toymakers.
We know we are making toys for the most important people in your lives. And ours.
We alerted you about a safety concern with FunKeys on May 1 with your children in mind. With care and worry—and heartfelt appreciation—for the trust you place in us every day.
You’ve been so patient with us. If you’re already in our queue to get a replacement you don’t need to contact us again. We pinky-swear you’re in our logs and won’t B. forgotten. :)
Otherwise, please call our customer service number (toll free, of course) 866-665-5524 or email us at email@example.com, and we will ensure you get replacement keys in a couple weeks.
To help us help you more quickly, please include:
- the H# and date etched into the back of the key remote
- your name and complete mailing address
- your phone number (just for UPS; we promise. No crank calls!)
Your responsiveness in a community of parents who have replied to our safety alert reminds us that it takes a village, a family of loving adults, to raise the next generation—safely, happily and lovingly. We are happy you include us in your village. And we now consider you family.
Thank you from the bottom of our great big hearts for your support and for inviting B. into your homes and your lives.
It's an honor we don't take lightly.
Gisela Voss, Chief Toymaker B. Joe Battat, CEO Battat Incorporated